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Principal, Customer Solutions

OpenCustomer SolutionsNorth AmericaRemote

You own enterprise relationships end to end, from first outreach to closed deal to expansion: six- and seven-figure sales to the credit bureaus, insurers, and data providers who evaluate us on coverage, accuracy, freshness, and integration. Not a transactional seat. You lead with the buyer's problem and design the solution around it.

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Who we are

  • A deeptech startup of 60 people in Bucharest, building the machine that reads the company world.
  • Our customers include the giants of the data world, the same companies you'd expect to be our competitors.
  • Founded in 2019, VC-backed. The team stays small on purpose, so decisions stay with the person doing the work.
  • Most of the team is technical, founders included. The decisions that shape the company are made by people who understand the low-level work behind it.
  • What we run in-house (from our crawlers to our own LLMs) is what several entire companies get built around. Here it's only one team.

Who you are

  • Win new enterprise logos through outbound prospecting, strategic networking, and the demand GTM generates across priority verticals.
  • Lead discovery-driven conversations that start with the client's problem and end in a data solution built around it.
  • Carry complex, multi-stakeholder deals from first contact through procurement, legal, and security review.
  • Design the commercial structure each deal needs: licensing, API tiers, enrichment bundles, embedded partnerships.
  • Own accounts after the close, expanding them into new data, new use cases, and new geographies.

What we do

  • Crawl the entire internet and decide, page by page, what matters.
  • Interpret everything we find with LLMs we train ourselves, in 125 languages.
  • Resolve every source under the company it belongs to, in one living graph of 140M+ companies.
  • Trace every datapoint back to the source it came from, so every judgment can be defended.
  • Keep the history, so we notice when any one of them changes.

What you'll do

  • Years spent selling, or deeply supporting the sale of, data, APIs, or analytics into enterprise buyers.
  • Technical fluency to discuss schemas, integrations, and matching methods credibly, without writing code.
  • Consultative instinct: you lead with the customer's problem instead of a feature list.
  • A track record you can quantify: deals closed, revenue influenced, accounts expanded, markets opened.
  • The calm to navigate long cycles, procurement, and many stakeholders with structured communication.

What you'll find here

  • Founders and a product team who go as deep in a deal as it takes, and know the product down to how it's built.
  • A product that wins on proof: enterprise buyers test us head-to-head against the incumbents and we hold up.
  • The giants of the data world as customers, the names you'd expect to be competitors, because they would rather buy the engine than build it.
  • Depth no legacy provider can reach: a knowledge graph rich enough that we can answer almost any question about a company.
  • A catalog that keeps widening: new data, new tools, new ways to solve problems for the people you work with.

What we look for

  • No required stack, but you should be comfortable writing code. Use whatever language you know best for the recruiting challenge, and pick up the rest here.
  • Sharp problem-solving, and the instinct to break down ambiguity and challenge assumptions.
  • Discipline in how you think, build, and communicate progress.
  • A drive to learn fast and ship work you're proud of.
  • You'd rather jump in and learn by doing than wait to be taught.

What we offer

  • Fair, market-aligned base, ESOP tied to impact (for permanent roles), and a high salary growth rate tied to performance.
  • Decisions that would need three approvals elsewhere are yours to make, and yours to answer for.
  • Growth at the pace you can take, and responsibility that expands as fast as you prove you can hold it.
  • What you build lands in front of some of the largest companies in the world, often within weeks.
  • Steep learning curve, no matter how experienced you are, with people who've climbed it a desk away when you're stuck.

What we expect in return

  • High tolerance for ambiguity, marked by your ambition to push forward with incomplete information.
  • High speed and uncompromising quality in your work.
  • The ability to quickly and effectively evaluate technical tradeoffs and translate them into relevant scenarios
  • Genuine aversion to any customer or colleague struggling with something you delivered.
  • Ask what would make it ten times better, starting with your own work.

How we hire

A process built to help both of us decide.

We keep it informal because that's how we actually work. And we take it seriously because one hire can change a company this size. The way we communicate throughout is designed so that either of us can openly say it isn't working, even mid-interview.

  1. 1
    Home Assignment
    A hands-on problem cut from the real work of this role. You'll know what the job is like before you say yes to it, and so will we.
  2. 2
    Team interviews
    Sessions with the people you would actually work beside, one of which includes a live assignment.
  3. 3
    Decision
    A yes or a no, typically fast. We do not ghost.

Careers

Recognize yourself in all of this?

Send your application and a note on why this role fits. We read every one, and if it matches what we're looking for, you'll hear from us.

All open roles